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Frequently Asked Questions and Answers.

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal. Did you know when you go to our checkout the only thing you see is Paypal WELL! did you know theres a link below that says “Dont have paypal, pay using any cart as demonstrated below”


When will I be charged?

Payment is charged immediately after security checks from your bank issuer. We also do not send if your payment is in a “Pending State” until it is “Cleared”. If paying with credit card we always monitor, track and get our compliance team to follow up with any fraudulent activity. We have a Secure SSL certificate and also use Mcafee to track and ping fraud which we will actively send to banks if this ever happens.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email. Any questions please email

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses. Any queries email us a

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

How long will one e-liquid bottle (10ml) last?

This depends entirely on how much you vape, but generally speaking a 10ml bottle of e-liquid should usually last you anywhere from 4 to 7 days with 5 days probably being the vaping average.

Do Hangsen E-Liquids Come in a Box?

Boxes do exist for Hangsen e-liquids although at the moment we don’t send them out to customers.

Instead, we prefer to just put the sealed bottles in a padded envelope as this saves space and enables more bottles to be sent at the same time. Not only that but the boxes just get crushed anyway!

What are PG / VG ratios?

PG and VG is the ratio of Vegetable Glycerin to Propylene Glycol that is in our e-liquids.

Our Hangsen and Jacks e-liquids have a ration of 70% PG to 30% VG.

What is E-Liquid?

Also known as: E-Juice, E-Cig Liquid, Vaping Juice and Liquid Nicotine.

Electronic Cigarettes, both pre-filled and those which use a tank (refill) system, require E-Liquid to produce the inhaled vapour and provide the Nicotine hit to your body when smoking, or vaping, if you’d prefer.

E-Liquid can be purchased in a range of different sizes, strengths and flavours – the most popular size and strength combination is 24mg (strength) and 10ml (size), and the most popular flavours are currently: Tobacco,Golden Virginia, Blueberry and Apple, although there are hundreds of other flavours available.

What’s in E-Liquid?

E-Liquid is usually made up of three key ingredients, or components, which are:

1. Nicotine

Nicotine is the major stimulant in cigarettes which we become addicted to – our bodies usually become accustom to receiving this on a frighteningly frequent basis, but fortunately using an e-cigarette with e-liquid is going to be much less damaging to your body over the long-term compared to traditional cigarettes.

2. Flavouring

On its own, Nicotine has no real taste or smell – flavours need to be added in order to make it more enjoyable to inhale. Flavours also help to keep vaping fun and interesting when you’re craving a traditional cigarette.

We have a large and diverse range of Hangsen liquids which are available in many tasty flavours that will most definitely tickle your taste buds before they hit your chest and stimulate your senses. You can also do it yourself and create your own flavours, but we wouldn’t advise the DIY kits for the younger vapers.

3. Diluents

Flavouring and Nicotine are just a small part of the liquid that you vape with – the rest of the liquid that fills out your 10ml or 20ml bottle is a thinning agent, or dilutant, which is used to create the correct strength.

These fillers are also used to create vapour and carry the nicotine to the body when smoking.

I can’t sign in to my account

If you’re having issues signing into your account during checkout, you can login via the my account page by clicking here. Or if you’ve forgotten your password you can also reset that by clicking here.

How much is delivery?

We offer a few delivery options to suit everybody’s needs but our flat rate option which costs just £1 anywhere in the UK is our most popular option and is valid for all e-liquid orders regardless of size.

We offer FREE DELIVERY on ALL orders over the value of £10!

We also offer a guaranteed Next Day Delivery service which costs £7.99.

For those who require delivery on a Saturday, we can help with that too at a cost of £14.99.

How long does delivery take?

We send all orders out 2nd class with Royal Mail which usually takes up to 3 business days to arrive.

If you place your order before 2PM we will post your item(s) out the same day otherwise a business day or more will be added to the delivery time because it will be posted on the following business day.

Don’t want to wait that long?

We can also offer Next Day Delivery and Guaranteed Saturday Delivery for those who don’t wish to wait.

Please allow at least 5 days for delivery before contacting us.

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